Box switching off if left on planner

csc2ya — Tue, 08 Apr 2025 23:45:00 GMT

Our Sky Q box (1TB I believe), if left on the planner for an extended period (If we're about to watch something, and are getting drinks for example), will switch off completely, as if it's been rebooted. When turning it back on via the remote, it will go through the same startup sequence it would go through as if it had been switched off at the mains.

I'm wondering if this is normal behaviour, or if it's likely to be an issue with either the box itself, or the software.

Re: Box switching off if left on planner

oldfella — Wed, 09 Apr 2025 09:21:55 GMT

@csc2ya wrote:

Our Sky Q box (1TB I believe), if left on the planner for an extended period (If we're about to watch something, and are getting drinks for example), will switch off completely, as if it's been rebooted. When turning it back on via the remote, it will go through the same startup sequence it would go through as if it had been switched off at the mains.

I'm wondering if this is normal behaviour, or if it's likely to be an issue with either the box itself, or the software.

Hi @csc2ya

Assuming the Software is up to date that's not a current issue.

https://www.sky.com/help/articles/sky-software-updates

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Box switching off if left on planner

csc2ya — Fri, 11 Apr 2025 13:22:33 GMT

Checked the software last night, and it wasn't up to date. I've now updated it, and the issue no longer occurs.

Thanks for the help

topic Re: Box switching off if left on planner in Sky Q

Box switching off if left on planner

Re: Box switching off if left on planner

Re: Box switching off if left on planner