topic Re: Sky Q box not found in Sky Q

Sky Q box not found

JackMiller43 — Tue, 08 Apr 2025 18:00:06 GMT

Hi - Got multiroom - my sky mini box stopped working, reset it several times. Rebooted main box twice and the router (non Sky but worked fine until now). The main box works, i dont think my mini box is the cause because a laptop with Sky Go on also wont play recordings cos it cant see the main q box, the network is fine its just the sky q box doesnt want to talk to other items? do i need to call sky?

Re: Sky Q box not found

oldfella — Tue, 08 Apr 2025 18:13:02 GMT

@JackMiller43 wrote:

Hi - Got multiroom - my sky mini box stopped working, reset it several times. Rebooted main box twice and the router (non Sky but worked fine until now). The main box works, i dont think my mini box is the cause because a laptop with Sky Go on also wont play recordings cos it cant see the main q box, the network is fine its just the sky q box doesnt want to talk to other items? do i need to call sky?

Hi @JackMiller43

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q box not found

JackMiller43 — Tue, 08 Apr 2025 18:13:56 GMT

ignore me - working again thank god

Re: Sky Q box not found

JackMiller43 — Tue, 08 Apr 2025 18:14:38 GMT

thanks for your help - mcuh apprecoiated

Re: Sky Q box not found

oldbaldric — Thu, 02 Oct 2025 12:49:33 GMT

I followed advice given to me for the same issue on a laptop, The advice was to uninstall Sky go, reboot, sky q box and router, re install sky go and lo and behold, it works now.