Sorry this app is unavailable

Stuartshilston — Tue, 08 Apr 2025 12:45:12 GMT

I have a Q box with a connection to a mini box the box apps are working fine but not the mini box there is a sky booster between. All connections are fine and Wi-Fi is good.

last week an engineer called and reset my equipment because I had installed a new router. I have tried refreshing but this doesn't work

Re: Sorry this app is unavailable

oldfella — Tue, 08 Apr 2025 16:11:59 GMT

@Stuartshilston wrote:

I have a Q box with a connection to a mini box the box apps are working fine but not the mini box there is a sky booster between. All connections are fine and Wi-Fi is good.

last week an engineer called and reset my equipment because I had installed a new router. I have tried refreshing but this doesn't work

Hi @Stuartshilston

Looks like you need to completely reset the booster connection.

If your main Q box is successfully connected to your router then you can use the Q booster located between your main Q box and the mini.

Assuming the main Q box is connected correctly you need to set up the Q booster as follows.

Position the booster approx midway between the main Q box and the mini.

Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your main Q box for 3 seconds until it flashes amber - You'll need to do it within 2 minutes.
After a few minutes, the connected light on the booster should turn green. You're all set up.

Tip: Need to move your booster after you've connected, don't worry it will automatically reconnect when its moved as long as its within range of your main Q box.

Then carry out a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with Q device,
You will be asked to press the WPS button on the Q booster box (not the mini as the Network reset will start the mini WPS automatically).

topic Re: Sorry this app is unavailable in Sky Q

Sorry this app is unavailable

Re: Sorry this app is unavailable