topic Tv not coming on with sky remote control. Downstairs fine but not upstairs in Sky Q

Tv not coming on with sky remote control. Downstairs fine but not upstairs

Jean65 — Tue, 08 Apr 2025 09:13:45 GMT

Got two sky boxes. Main one in living room. Sky remote working fine but not in the bedroom. It isn't the batteries

Re: Tv not coming on with sky remote control. Downstairs fine but not upstairs

MightyQuinn — Tue, 08 Apr 2025 09:28:47 GMT

Hi @Jean65 It sounds like the remote has lost its pairing with the Sky Q box. Make sure that the Sky Q box is not hidden and follow the advise. https://www.sky.com/help/articles/fix-remote

Re: Tv not coming on with sky remote control. Downstairs fine but not upstairs

oldfella — Tue, 08 Apr 2025 09:56:01 GMT

@Jean65 wrote:

Got two sky boxes. Main one in living room. Sky remote working fine but not in the bedroom. It isn't the batteries

Hi @Jean65

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.