topic Re: Issues with apps on sky q box in Sky Q

Issues with apps on sky q box

Janine83 — Wed, 27 Nov 2024 12:33:49 GMT

Can anyone help me please speak to a human or arrange a engineer , my Disney plus , paramount plus, amazon prime and netflix app all either cut out and the screen will go black even in the middle of watching something or it will have picture issues like a interference almost. This is driving Me insane and all of my apps work normally through my tv

Re: Issues with apps on sky q box

stereohaven — Wed, 27 Nov 2024 12:42:05 GMT

@Janine83 wrote:
Can anyone help me please speak to a human or arrange a engineer , my Disney plus , paramount plus, amazon prime and netflix app all either cut out and the screen will go black even in the middle of watching something or it will have picture issues like a interference almost. This is driving Me insane and all of my apps work normally through my tv

We can escalate your post to a member of the Sky team, but have you checked your Sky Q box is on the latest software and refreshed your apps?

You can follow the instructions here to update your software: https://www.sky.com/help/articles/updating-sky-box-software

You can follow the instructions here to refresh your apps: https://helpforum.sky.com/t5/Sky-Q/Sky-Q-apps-not-working/m-p/4610692/highlight/true#M640205

There have been a few people reporting app issues and a recent update had helped many. If this doesn't work then it will likely be engineer time, but Sky would want you to try these steps before arranging a visit anyway.

Re: Issues with apps on sky q box

Janine83 — Wed, 27 Nov 2024 13:03:24 GMT

Thanks I've already tried both of these without success

Re: Issues with apps on sky q box

Dizie — Sun, 06 Apr 2025 20:43:03 GMT

We keep having this issues. Amazon & Paramount will stall or the screen goes black and we have to start up the box.

Re: Issues with apps on sky q box

Dizie — Sun, 06 Apr 2025 20:45:12 GMT

We keep having this issues. Amazon & Paramount will stall or the screen goes black and we have to start up the box.

This keeps happening. We have done everything to try to fix it. Including software updates, refreshing the apps, restarting the router & sky q box. All the usual stuff and still we struggle to watch through apps, we have resorted to using our smart tv instead which works fine which means it's not the wifi/Internet. Sick of these Sky Q boxes, always problems, considering how much we pay they should work, the old sky plus boxes were fantastic and yes I know sky q can do so much more but if you say offer all these great services they should work. Sick of calling sky & speaking to robots. Im on the verge of cancelling for the first time in 20 years!