topic Re: Sky Q keeps dropping internet connection in Sky Q

Sky Q keeps dropping internet connection

Sassy72 — Wed, 02 Apr 2025 18:42:08 GMT

Hi why is my sky Q box constantly dropping my internet connection. I have to add my password in everyday. Sometimes twice a day. WiFi connection is fast and works on all other devices fine.

Re: Sky Q keeps dropping internet connection

Greenfingers001 — Thu, 03 Apr 2025 09:48:42 GMT

Hi there @Sassy72 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q keeps dropping internet connection

Sassy72 — Sun, 06 Apr 2025 16:50:13 GMT

Have had nothing back.

Re: Sky Q keeps dropping internet connection

Chodley — Sun, 06 Apr 2025 19:21:32 GMT

Basically q's wifi is hopeless

you can try doing a network reset on the main box and then re-attach the minis and hope that stabilises it for a while.

or use powerlines or direct ethernet connections.