topic Re: Volume control SkyQ remote sudden failure in Sky Q

Volume control SkyQ remote sudden failure

dcarr2 — Thu, 03 Apr 2025 12:21:06 GMT

Samsung smart TV is connected to Skyq box and its remote used also to control volume on my Sonos Beam soundbar. All working properly for years but last night out of the blue, the volume on my Sky remote becomes not adjustable. Every other function is normal. Have tried re pairing and can use the Alexa feature in the soundbar to shout a volume change. The actual TV remote is not used but also its volume is also not in action, how can I try to get back to my Sky remote's normal use, please?

Re: Volume control SkyQ remote sudden failure

Addie15 — Fri, 04 Apr 2025 08:54:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Volume control SkyQ remote sudden failure

rob304 — Fri, 04 Apr 2025 13:27:34 GMT

my sky box isnt working NOW WHAT HJAPPENS

Re: Volume control SkyQ remote sudden failure

Chodley — Sat, 05 Apr 2025 07:15:20 GMT

@rob304 wrote:
my sky box isnt working

If you go through this troubleshooter it will lead to a box replacement request if necessary.

Make sure you keep your viewing card and also swap the power cable with the box. There are two types.

https://www.sky.com/help/articles/sky-box-problems-t2

p,s. Your caps lock key might need checking out too.