topic Re: Series link in Sky Q

Series link

Mikewebb — Fri, 04 Apr 2025 20:24:57 GMT

Just browsing the TV guide and saw series 4 episode 4 of The Righteous Gemstones, series 3 is still in my recordings, so why on earth has my so called all singing all dancing sky Q box not recorded Series 4 for me. It's not the first time this has happened, I'm sure they used to record the next series when it started. Why doesn't it do this anymore?

Re: Series link

nigea99 — Fri, 04 Apr 2025 20:29:46 GMT

@Mikewebb wrote:

Just browsing the TV guide and saw series 4 episode 4 of The Righteous Gemstones, series 3 is still in my recordings, so why on earth has my so called all singing all dancing sky Q box not recorded Series 4 for me. It's not the first time this has happened, I'm sure they used to record the next series when it started. Why doesn't it do this anymore?

hi @Mikewebb

Recording the next series on Q, known as Smart links - many of us have found it rather hit & miss

It is also tied to the box so if you have had a box replacement then this would break any such links

Re: Series link

Mikewebb — Fri, 04 Apr 2025 20:37:31 GMT

Nope, same box, if it was a new box then series 3 wouldn't still be in my recordings...

Re: Series link

oldfella — Fri, 04 Apr 2025 20:44:55 GMT

@Mikewebb wrote:

Nope, same box, if it was a new box then series 3 wouldn't still be in my recordings...

Hi @Mikewebb

All the Aired episodes are available on Catch up.

Re: Series link

Mikewebb — Fri, 04 Apr 2025 21:12:30 GMT

Fully aware of that. However that doesn't answer my question regarding series link and why the box doesn't do what it used to..?

Re: Series link

lettice — Sat, 05 Apr 2025 06:22:01 GMT

Sometimes Smart series links can fail.

It may not be just your box, but a Sky issue.

Your best bet to get this checked and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk
They do respond to emails with any updates for your queries or problems.