topic Re: House move without equipment in Sky Q

House move without equipment

Rmg9 — Thu, 03 Apr 2025 19:38:16 GMT

I am moving house and have an engineer booked. Unfortunately I am unable to get the old sky box from the previous house due to a difficult circumstances. What can I do ?

Re: House move without equipment

Daniel0210 — Thu, 03 Apr 2025 19:40:44 GMT

@Rmg9

If you're the account holder the loaned Sky Q equipment is your responsibility. Perhaps ask a family member or mutual friend to collect the equipment on your behalf.

Re: House move without equipment

Invisiblename — Thu, 03 Apr 2025 20:11:56 GMT

@Rmg9 wrote:
I am moving house and have an engineer booked. Unfortunately I am unable to get the old sky box from the previous house due to a difficult circumstances. What can I do ?

Failure to recover the loaned Sky Q equipment (excluding the dish which is yours) will result in a (not small) bill from Sky (the equipment will still not belong to you, but the charge should be recoverable if you eventually return it)

Re: House move without equipment

Rmg9 — Fri, 04 Apr 2025 06:55:14 GMT

I have tried but messaged just ignored so I'm not sure at all other than send a box to the address for it to be returned 🤷 thanks for the feedback

Re: House move without equipment

Invisiblename — Fri, 04 Apr 2025 07:44:10 GMT

@Rmg9 wrote:
I have tried but messaged just ignored so I'm not sure at all other than send a box to the address for it to be returned 🤷 thanks for the feedback

Here's a full list of non-return charges:

The charge depends on what equipment you haven’t returned:

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Q Hub - up to £50
Sky Max Pod - up to £68
Sky Broadband Booster - up to £33