topic Re: Remote not working in Sky Q

Remote not working

Aclaire — Wed, 02 Apr 2025 17:06:59 GMT

My remote is not working. It turns on tv but I have to push the button on the box to turn that on. The volume connected to sound bar works but that's all. I can switch channels or anything else.

Re: Remote not working

Mark39 — Wed, 02 Apr 2025 17:38:17 GMT

Try restarting your Sky box by switching off at the plug for 30 seconds or so.

Re: Remote not working

oldfella — Wed, 02 Apr 2025 18:31:01 GMT

@Aclaire wrote:

My remote is not working. It turns on tv but I have to push the button on the box to turn that on. The volume connected to sound bar works but that's all. I can switch channels or anything else.

Hi @Aclaire

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair to TV or Soundbar