topic Re: Interference on screen from satellite not transmitting properly in Sky Q

Interference on screen from satellite not transmitting properly

Matt250861 — Wed, 02 Apr 2025 13:08:56 GMT

Interference continuous on screen interrupting program watching. Programmes are paused resulting in missing programme conversations and visual missing.

Re: Interference on screen from satellite not transmitting properly

Daniel0210 — Wed, 02 Apr 2025 13:13:52 GMT

@Matt250861
The satellite will be transmitting fine otherwise millions of customers would be affected. If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: Interference on screen from satellite not transmitting properly

TimmyBGood — Wed, 02 Apr 2025 15:00:52 GMT

@Matt250861

As @Daniel0210 indicates, transmission affects all satellite television viewers, and something like fifteen million households use broadcast Sky (and Freesat) which would make this forum rather busy in such an event.

An individual reception problem is rather more likely, with the most likely suspect being dish alignment, followed by cabling and then LNB faults.