topic Re: Change Address for Sky Return Packaging in Sky Q

Change Address for Sky Return Packaging

GiacomoS — Tue, 01 Apr 2025 10:38:25 GMT

Hi,

I recently moved to a new flat and need to update the delivery address for my Sky return packaging. The original address on file is no longer valid, so I want to ensure the return packaging is sent to my new address instead.

Could you please advise on how I can update this? Do I need to contact customer service directly, or is there an option to change it online?

Thanks in advance for your help!

Re: Change Address for Sky Return Packaging

Daniel0210 — Tue, 01 Apr 2025 10:43:05 GMT

@GiacomoS
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub. This is automatically sent to the address the account was active at.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Change Address for Sky Return Packaging

GiacomoS — Tue, 01 Apr 2025 10:46:02 GMT

Thanks for the info!

I’ve moved to a new address, so I want to make sure the return packaging doesn’t get sent to my old place. Is there any way to request a redelivery to my new address? Or should I just go ahead and return the equipment using my own packaging with the Royal Mail label?

The return packaing has been dispached yesterday.

Re: Change Address for Sky Return Packaging

Daniel0210 — Tue, 01 Apr 2025 10:49:22 GMT

@GiacomoS

You could call Sky and request more packaging but previous posts suggest this may not be forthcoming.

Re: Change Address for Sky Return Packaging

GiacomoS — Tue, 01 Apr 2025 10:51:32 GMT

Thank you!