topic Re: Accessibility on Sky Q prompt in Sky Q https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-Sky-Q-prompt/m-p/4949341#M692889 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4364261">@Shiv75</a>&nbsp;</P> <P>If it's the screen I think you mean then…</P> <P><SPAN>Sky have suggested the following...</SPAN></P> <UL> <LI><SPAN>Unpair their Sky Q remote from the box by holding 4&amp;6</SPAN></LI> <LI><SPAN>Wait for the remote to flash</SPAN></LI> <LI><SPAN>Then dismiss the information screen "Skip &amp; set up later"</SPAN></LI> <LI><SPAN>Hold 1&amp;3 to repair the remote control</SPAN></LI> </UL> <P><SPAN>If 4&amp;6 does not allow you to clear the information screen, try holding 7&amp;9 to reset the Sky Q remote then hold 1&amp;3 and follow the on-screen setup journey to allow the remote to control the TV.</SPAN></P> <P>&nbsp;</P> Mon, 31 Mar 2025 15:44:47 GMT Daniel0210 2025-03-31T15:44:47Z Accessibility on Sky Q prompt https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-Sky-Q-prompt/m-p/4949334#M692888 Trying to use my mini box, but my remote isn't working. I can hear it but there a a blue screen where I have to option to select settings orSkip &amp; set up later, but can't select either as remote not working so stuck on this screen Mon, 31 Mar 2025 15:40:40 GMT https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-Sky-Q-prompt/m-p/4949334#M692888 Shiv75 2025-03-31T15:40:40Z Re: Accessibility on Sky Q prompt https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-Sky-Q-prompt/m-p/4949341#M692889 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4364261">@Shiv75</a>&nbsp;</P> <P>If it's the screen I think you mean then…</P> <P><SPAN>Sky have suggested the following...</SPAN></P> <UL> <LI><SPAN>Unpair their Sky Q remote from the box by holding 4&amp;6</SPAN></LI> <LI><SPAN>Wait for the remote to flash</SPAN></LI> <LI><SPAN>Then dismiss the information screen "Skip &amp; set up later"</SPAN></LI> <LI><SPAN>Hold 1&amp;3 to repair the remote control</SPAN></LI> </UL> <P><SPAN>If 4&amp;6 does not allow you to clear the information screen, try holding 7&amp;9 to reset the Sky Q remote then hold 1&amp;3 and follow the on-screen setup journey to allow the remote to control the TV.</SPAN></P> <P>&nbsp;</P> Mon, 31 Mar 2025 15:44:47 GMT https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-Sky-Q-prompt/m-p/4949341#M692889 Daniel0210 2025-03-31T15:44:47Z