topic Re: Sky return in Sky Q https://helpforum.sky.com/t5/Sky-Q/Sky-return/m-p/4949082#M692855 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3829910">@steffiem17</a>&nbsp;wrote:<BR /> <P>Hi</P> <P>We left sky tv due to the price. We did our sky return back at the start of March which got delivered to them on the 6th March.&nbsp;</P> <P>Yet I'm still getting texts and emails to say they haven't reviewed the return.&nbsp;<BR />i used the label and packaging they provided.&nbsp;<BR />I've already contacted them twice and they said they would update my account yet I'm still getting texts and emails saying I'll be charged if I don't send it back but I 100% have.&nbsp;<BR />I have proof of postage that I sent it and they have received it&nbsp;</P> <P>&nbsp;</P> <P>anyone having issues like this?&nbsp;<BR />thanks</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3829910">@steffiem17</a>&nbsp;I have escalated this to sky <BR /><BR />You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert. <BR /><BR />Look out for a chat bubble at the bottom of your screen inviting you to a chat<BR />If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.<BR /><BR />The link below explains how the escalation process works<BR /><BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Mon, 31 Mar 2025 12:04:33 GMT Laing1 2025-03-31T12:04:33Z Sky return https://helpforum.sky.com/t5/Sky-Q/Sky-return/m-p/4949068#M692850 <P>Hi</P><P>We left sky tv due to the price. We did our sky return back at the start of March which got delivered to them on the 6th March.&nbsp;</P><P>Yet I'm still getting texts and emails to say they haven't reviewed the return.&nbsp;<BR />i used the label and packaging they provided.&nbsp;<BR />I've already contacted them twice and they said they would update my account yet I'm still getting texts and emails saying I'll be charged if I don't send it back but I 100% have.&nbsp;<BR />I have proof of postage that I sent it and they have received it&nbsp;</P><P>&nbsp;</P><P>anyone having issues like this?&nbsp;<BR />thanks</P> Mon, 31 Mar 2025 11:52:37 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-return/m-p/4949068#M692850 steffiem17 2025-03-31T11:52:37Z Re: Sky return https://helpforum.sky.com/t5/Sky-Q/Sky-return/m-p/4949082#M692855 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3829910">@steffiem17</a>&nbsp;wrote:<BR /> <P>Hi</P> <P>We left sky tv due to the price. We did our sky return back at the start of March which got delivered to them on the 6th March.&nbsp;</P> <P>Yet I'm still getting texts and emails to say they haven't reviewed the return.&nbsp;<BR />i used the label and packaging they provided.&nbsp;<BR />I've already contacted them twice and they said they would update my account yet I'm still getting texts and emails saying I'll be charged if I don't send it back but I 100% have.&nbsp;<BR />I have proof of postage that I sent it and they have received it&nbsp;</P> <P>&nbsp;</P> <P>anyone having issues like this?&nbsp;<BR />thanks</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3829910">@steffiem17</a>&nbsp;I have escalated this to sky <BR /><BR />You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert. <BR /><BR />Look out for a chat bubble at the bottom of your screen inviting you to a chat<BR />If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.<BR /><BR />The link below explains how the escalation process works<BR /><BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Mon, 31 Mar 2025 12:04:33 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-return/m-p/4949082#M692855 Laing1 2025-03-31T12:04:33Z Re: Sky return https://helpforum.sky.com/t5/Sky-Q/Sky-return/m-p/4949086#M692856 <P>Thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 31 Mar 2025 12:06:20 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-return/m-p/4949086#M692856 steffiem17 2025-03-31T12:06:20Z Re: Sky return https://helpforum.sky.com/t5/Sky-Q/Sky-return/m-p/4949152#M692865 <P>Thanks for escalating this. We’ve sent an invite to chat.</P> Mon, 31 Mar 2025 13:05:22 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-return/m-p/4949152#M692865 Lisa-P1987 2025-03-31T13:05:22Z