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    <title>topic Wrongly charged in Sky Q</title>
    <link>https://helpforum.sky.com/t5/Sky-Q/Wrongly-charged/m-p/4949066#M692849</link>
    <description>&lt;P&gt;We have been charged for not sending back equipment when we did send it.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;We have proof of return&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 31 Mar 2025 11:45:24 GMT</pubDate>
    <dc:creator>ScottOtten</dc:creator>
    <dc:date>2025-03-31T11:45:24Z</dc:date>
    <item>
      <title>Wrongly charged</title>
      <link>https://helpforum.sky.com/t5/Sky-Q/Wrongly-charged/m-p/4949066#M692849</link>
      <description>&lt;P&gt;We have been charged for not sending back equipment when we did send it.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;We have proof of return&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 31 Mar 2025 11:45:24 GMT</pubDate>
      <guid>https://helpforum.sky.com/t5/Sky-Q/Wrongly-charged/m-p/4949066#M692849</guid>
      <dc:creator>ScottOtten</dc:creator>
      <dc:date>2025-03-31T11:45:24Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongly charged</title>
      <link>https://helpforum.sky.com/t5/Sky-Q/Wrongly-charged/m-p/4949079#M692853</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4364067"&gt;@ScottOtten&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;We have been charged for not sending back equipment when we did send it.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We have proof of return&amp;nbsp;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;&lt;a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4364067"&gt;@ScottOtten&lt;/a&gt;&amp;nbsp;I have escalated this to sky &lt;BR /&gt;&lt;BR /&gt;You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert. &lt;BR /&gt;&lt;BR /&gt;Look out for a chat bubble at the bottom of your screen inviting you to a chat&lt;BR /&gt;If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.&lt;BR /&gt;&lt;BR /&gt;The link below explains how the escalation process works&lt;BR /&gt;&lt;BR /&gt;&lt;A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank"&gt;https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 31 Mar 2025 12:03:29 GMT</pubDate>
      <guid>https://helpforum.sky.com/t5/Sky-Q/Wrongly-charged/m-p/4949079#M692853</guid>
      <dc:creator>Laing1</dc:creator>
      <dc:date>2025-03-31T12:03:29Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongly charged</title>
      <link>https://helpforum.sky.com/t5/Sky-Q/Wrongly-charged/m-p/4949147#M692863</link>
      <description>&lt;P&gt;Thanks for escalating this. We’ve sent &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4364067"&gt;@ScottOtten&lt;/a&gt;&lt;/SPAN&gt; an invite to chat.&lt;/P&gt;</description>
      <pubDate>Mon, 31 Mar 2025 13:00:21 GMT</pubDate>
      <guid>https://helpforum.sky.com/t5/Sky-Q/Wrongly-charged/m-p/4949147#M692863</guid>
      <dc:creator>Greenfingers001</dc:creator>
      <dc:date>2025-03-31T13:00:21Z</dc:date>
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