topic Re: Sky q mini return in Sky Q

Sky q mini return

Luke111 — Sun, 30 Mar 2025 13:18:02 GMT

I set back my sky q mini a few weeks back and received an email on the 21st, from sky stating the package was with our courier.

Now I'm receiving emails saying they haven't received and I will be getting charged.

After getting the first email I threw away the receipt from Royal Mail.

Re: Sky q mini return

PandJ2020 — Sun, 30 Mar 2025 13:19:27 GMT

@Luke111 wrote:
After getting the first email I threw away the receipt from Royal Mail.

Whoops.

You'll have to try and convince Sky without proof of posting...

Re: Sky q mini return

nigea99 — Sun, 30 Mar 2025 13:33:23 GMT

@Luke111 wrote:

I set back my sky q mini a few weeks back and received an email on the 21st, from sky stating the package was with our courier.

Now I'm receiving emails saying they haven't received and I will be getting charged.

After getting the first email I threw away the receipt from Royal Mail.

hi @Luke111

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

As @PandJ2020 indicates, no longer having the receipt does make it trickier.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Sky q mini return

Addie15 — Sun, 30 Mar 2025 13:36:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Luke111.

Re: Sky q mini return

Luke111 — Sun, 30 Mar 2025 14:44:39 GMT

I received that email, that's why I threw the receipt.

Re: Sky q mini return

Daniel0210 — Sun, 30 Mar 2025 14:47:46 GMT

@Luke111

Feel free to resubmit the image after blanking out the personal information (your full name).

Re: Sky q mini return

nigea99 — Sun, 30 Mar 2025 16:01:59 GMT

@Luke111 wrote:

I received that email, that's why I threw the receipt.

hi @Luke111

No need to post here.

Although I have not used the chat that you have been invited to, I am sure there is a way to send a copy there or otherwise discuss with the SKY team