topic Re: Need a new Sky Q Mini Box in Sky Q

Need a new Sky Q Mini Box

Grey+Ghost — Sun, 30 Mar 2025 09:49:03 GMT

Would somebody please be kind enough to tell me how to actually chat to a human or reach a human via phone at Sky please.

I need a new Sky Q Mini Box as my current one has failed. It won't connnect to the main Sky Q Box and is stuck on the "Sky Q Accessability" message screen and will not move off of it. Hence it is dead as it is not responding to the remote.

Sky chat says it is unavailable despite the fact I am looking at it during the quoted hours.

Pointers gratefully received.

Re: Need a new Sky Q Mini Box

Daniel0210 — Sun, 30 Mar 2025 09:51:16 GMT

@Grey+Ghost

Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Need a new Sky Q Mini Box

MightyQuinn — Sun, 30 Mar 2025 09:51:29 GMT

Hi @Grey+Ghost I would start by resetting the remote to IR mode. Hold down 4 & 6 until the led flashes 4 times. Thn make sure you can see the box (line of sight) and try the remote again.