https://helpforum.sky.com/t5/Sky-Q/intermittent-lose-of-connection-Sky-Q-box-to-minibox/m-p/4948343#M692729 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3310867">@marmite6</a>&nbsp;wrote:<BR /> <P>Sky Q box loses connection to minibox intermittently.&nbsp; Checked settings, wifi and all ok. Problem started after receiving new Sky Hub 4.2</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3310867">@marmite6</a>&nbsp;</P> <P>Don't know if that is the Sky max hub. &nbsp;If it is you need to use it like a non Sky broadband router which means that your Mini if using WiFi must connect to the main Q box.</P> <P>First try rebooting the main Q box and then when this is completely back up and running reboot the mini.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect reliably try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically.<BR /><BR />Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.</P> Sun, 30 Mar 2025 09:37:00 GMT oldfella 2025-03-30T09:37:00Z https://helpforum.sky.com/t5/Sky-Q/intermittent-lose-of-connection-Sky-Q-box-to-minibox/m-p/4948298#M692717 <P>Sky Q box loses connection to minibox intermittently.&nbsp; Checked settings, wifi and all ok. Problem started after receiving new Sky Hub 4.2</P> Sun, 30 Mar 2025 08:35:05 GMT https://helpforum.sky.com/t5/Sky-Q/intermittent-lose-of-connection-Sky-Q-box-to-minibox/m-p/4948298#M692717 marmite6 2025-03-30T08:35:05Z https://helpforum.sky.com/t5/Sky-Q/intermittent-lose-of-connection-Sky-Q-box-to-minibox/m-p/4948343#M692729 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3310867">@marmite6</a>&nbsp;wrote:<BR /> <P>Sky Q box loses connection to minibox intermittently.&nbsp; Checked settings, wifi and all ok. Problem started after receiving new Sky Hub 4.2</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3310867">@marmite6</a>&nbsp;</P> <P>Don't know if that is the Sky max hub. &nbsp;If it is you need to use it like a non Sky broadband router which means that your Mini if using WiFi must connect to the main Q box.</P> <P>First try rebooting the main Q box and then when this is completely back up and running reboot the mini.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect reliably try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically.<BR /><BR />Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.</P> Sun, 30 Mar 2025 09:37:00 GMT https://helpforum.sky.com/t5/Sky-Q/intermittent-lose-of-connection-Sky-Q-box-to-minibox/m-p/4948343#M692729 oldfella 2025-03-30T09:37:00Z https://helpforum.sky.com/t5/Sky-Q/intermittent-lose-of-connection-Sky-Q-box-to-minibox/m-p/4948349#M692730 <P>Thank you for your reply.&nbsp; The Sky Q box has recently been re-booted but I will reset the mini and see is that resolves the issue.</P> Sun, 30 Mar 2025 09:42:06 GMT https://helpforum.sky.com/t5/Sky-Q/intermittent-lose-of-connection-Sky-Q-box-to-minibox/m-p/4948349#M692730 marmite6 2025-03-30T09:42:06Z