topic Re: Sky Q mini WiFi connection query 007 in Sky Q

Sky Q mini WiFi connection query 007

ATC7 — Sat, 29 Mar 2025 08:53:50 GMT

Does Sky Q mini get it Wi-Fi from the Main Sky Q box or the nearest Wi Fi access point?

Main Sky is connected fine via WiFi not Sky BB and one Mini is fine . Another Sky mini is closer whilst it is saying connected etc no picture I tried all the resets and restarts

Re: Sky Q mini WiFi connection query 007

oldfella — Sat, 29 Mar 2025 11:07:14 GMT

@ATC7 wrote:

Does Sky Q mini get it Wi-Fi from the Main Sky Q box or the nearest Wi Fi access point?

Main Sky is connected fine via WiFi not Sky BB and one Mini is fine . Another Sky mini is closer whilst it is saying connected etc no picture I tried all the resets and restarts

Hi @ATC7

On 3rd party broadband Q minis if using WiFi will only connect to the main Q box or a Sky Q booster.

edit

You can also connect to an already connected mini.

Re: Sky Q mini WiFi connection query 007

oldfella — Sat, 29 Mar 2025 11:06:29 GMT

@ATC7 wrote:

Does Sky Q mini get it Wi-Fi from the Main Sky Q box or the nearest Wi Fi access point?

Main Sky is connected fine via WiFi not Sky BB and one Mini is fine . Another Sky mini is closer whilst it is saying connected etc no picture I tried all the resets and restarts

Try the following @ATC7

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q mini WiFi connection query 007

ATC7 — Sat, 29 Mar 2025 11:48:28 GMT

Thanks I will try this next week as away for the weekend.

thanks again