topic Re: O2 network keeps breaking down in Sky Q

O2 network keeps breaking down

jackiebarley — Thu, 27 Mar 2025 13:45:48 GMT

I have an O2 mobile broadband that works fine when I have an O2 signal. I am having a lot of trouble recently ( also today) that the O2 network is down and I have no internet. It is not a problem of the mobile hub as when the signal comes back , it's fine. As I have not got an account with O2 their customer service cannot help. I have a Sky Mobile, a Sky Q box and TV and a Giffgaff sim in my mobile hub, all using The O2 network. Tried to phone Sky just now 1.30pm 27-03-2025 and told to phone back later!!!!

Who can help sort out this network outage???

Re: O2 network keeps breaking down

GD1 — Thu, 27 Mar 2025 14:03:28 GMT

@jackiebarley You post has been moved from the broadband forum as you dont; have Sky broadband and threfore ot's not a Ky broad related issue.

Sky are also not responsible for any O2 related broadband or mobile broadband issues, apart from your Sky Mobile & Sky Q setup i'm unsure what you are asking Sky about?

Re: O2 network keeps breaking down

jackiebarley — Thu, 27 Mar 2025 14:19:56 GMT

I went onto Sky Broadband because the O2 network said as I had no direct account with them , they couldn't help and to get in touch with the account provider! Sky or Giffgaff both of which use the O2 network!!

Re: O2 network keeps breaking down

Daniel0210 — Thu, 27 Mar 2025 14:24:14 GMT

@jackiebarley

Yours posts are difficult to follow. Is is a Sky mobile phone issue you're having?

Re: O2 network keeps breaking down

GD1 — Thu, 27 Mar 2025 14:28:28 GMT

@jackiebarley You don't have Sky Broadband, you said you have a Giff Gaff sim on a mobile hub? In that case it's Giff Gaff who provide that service and if there is an issue with that service only they can sort it, Sky can't.

Sky Q - What is the issue with Sky Q if any?

Sky Mobile - What issues are you having with this if any?