topic New Customer Contact Sakes in Sky Q

New Customer Contact Sakes

Luca48 — Tue, 25 Mar 2025 21:23:58 GMT

I have moved into a new apartment that still has a Sky box all connected up and the card is still inside.

Is it possible to contact Sky and subscribe with the equipment that's already installed?

if so, does anyone have a number, email address or link to a contact form please?

Re: New Customer Contact Sakes

oldfella — Tue, 25 Mar 2025 21:26:58 GMT

@Luca48 wrote:

I have moved into a new apartment that still has a Sky box all connected up and the card is still inside.

Is it possible to contact Sky and subscribe with the equipment that's already installed?

if so, does anyone have a number, email address or link to a contact form please?

Hi @Luca48

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: New Customer Contact Sakes

Chodley — Tue, 25 Mar 2025 22:33:16 GMT

What type of sky box?

Re: New Customer Contact Sakes

oj01 — Wed, 26 Mar 2025 07:26:54 GMT

@Luca48 wrote:
I have moved into a new apartment that still has a Sky box all connected up and the card is still inside.

Is it possible to contact Sky and subscribe with the equipment that's already installed?

if so, does anyone have a number, email address or link to a contact form please?

If it's Sky Q (where you've posted) then the box shouldn't have been left there. It belongs to Sky and should have been returned by the previous occupants/account holder.

Re: New Customer Contact Sakes

TimmyBGood — Wed, 26 Mar 2025 08:47:41 GMT

@Luca48 wrote:

Is it possible to contact Sky and subscribe with the equipment that's already installed?

No. New subscription on Sky+ hardware isn't available anymore, and Sky Q hardware is loaned to the original user and not transferable.

I'd suggest placing a new order with Sky, and retaining the box (if it is Sky Q) for possible retrieval by the previous occupant.