topic Re: DUG1 error code ID:696c4c in Sky Q

DUG1 error code ID:696c4c

Evelyn1936 — Fri, 14 Mar 2025 08:54:25 GMT

I can see this has been discussed but I can't see any answers - would someone summarise please what I need to do. I get this technical error when I try to access Sky Sports +.

Thanks

Re: DUG1 error code ID:696c4c

Greenfingers001 — Sat, 15 Mar 2025 09:10:55 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: DUG1 error code ID:696c4c

LinieLoo — Wed, 19 Mar 2025 22:36:55 GMT

Havent had anyone contact me yet....

Re: DUG1 error code ID:696c4c

Tom-W19 — Thu, 20 Mar 2025 08:56:02 GMT

Hi @LinieLoo

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: DUG1 error code ID:696c4c

LinieLoo — Tue, 25 Mar 2025 07:35:52 GMT

I had a chat with someone and they asked me to check if the box was connected to the internet and it is. They asked me to check if other Apps such as BBC iPLayer and UTube work and they dont, they just load and then dont do anything. With Sky Sports Plus we get this error. I need more help please and we need to be able to access Sky Sports Plus before the weekend!

Thanks

Caroline

Re: DUG1 error code ID:696c4c

Chodley — Tue, 25 Mar 2025 07:49:58 GMT

Tried rebooting your router? What router and ISP is it?

try changing your DNS on the Q box to 1.1.1.1

Re: DUG1 error code ID:696c4c

LinieLoo — Tue, 25 Mar 2025 08:07:13 GMT

Its Talk Talk and this is the router but not sure what more I can say apart from I have rebooted and still no joy.

Re: DUG1 error code ID:696c4c

Chodley — Tue, 25 Mar 2025 08:11:13 GMT

Try changing the DNS, can fix some issues with glitchy streaming services on the Q

Re: DUG1 error code ID:696c4c

LinieLoo — Tue, 25 Mar 2025 08:29:03 GMT

Really have no idea how to change the DNS, sorry, very basic knowledge if any.

Re: DUG1 error code ID:696c4c

Chodley — Tue, 25 Mar 2025 08:38:07 GMT

in the Network settings on the Q

Re: DUG1 error code ID:696c4c

LinieLoo — Thu, 27 Mar 2025 11:41:49 GMT

These settings say for advanced users only. Can someone else help resolved this error please?

Re: DUG1 error code ID:696c4c

PandJ2020 — Thu, 27 Mar 2025 11:50:18 GMT

@LinieLoo wrote:
These settings say for advanced users only. Can someone else help resolved this error please?

If it's not working you aren't going to make it any worse... Try setting the DNS as suggested.

Re: DUG1 error code ID:696c4c

LinieLoo — Thu, 27 Mar 2025 12:00:03 GMT

I think I may make it worse in that the rest of the Sky channels are working and I dont want to affect that. Thanks for your response though.

Re: DUG1 error code ID:696c4c

Chodley — Thu, 27 Mar 2025 21:22:02 GMT

They don't use the internet connection. You can't do any harm trying this. Just set it back to Auto if it makes no difference.