topic A vigh in Sky Q

A vigh

angieallison199 — Mon, 24 Mar 2025 08:53:25 GMT

Have not received package to send equipment bk also you have again taken direct debit from my account

Re: A vigh

GD1 — Mon, 24 Mar 2025 09:12:57 GMT

@angieallison199 I'm afraid you're not contacting Sky Customer services via the community.

Returns packaging is sent after the cancellation notice period of 31 days has elapsed. When did you give notice to cancel? Did you receive confirmation of this? Billing continues as normal throughout this period and any overpayment is refunded.

Re: A vigh

Daniel0210 — Mon, 24 Mar 2025 10:06:17 GMT

@angieallison199
As stated by @GD1 if you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.