https://helpforum.sky.com/t5/Sky-Q/Mini-box-returns/m-p/4942014#M691807 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4357725">@GrahamD6</a>&nbsp;</P> <P>If this is via a doorstep box swap have the faulty box by your front door. The courier will take the replacement mini box out of the packaging and put the faulty box in. Check whether he/she leaves a replacement remote before committing to handing the old remote back.&nbsp;</P> Fri, 21 Mar 2025 10:39:40 GMT Daniel0210 2025-03-21T10:39:40Z https://helpforum.sky.com/t5/Sky-Q/Mini-box-returns/m-p/4942006#M691805 <P>Do I need to return the remote control with the old faulty mini box being replaced?</P> Fri, 21 Mar 2025 10:34:17 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box-returns/m-p/4942006#M691805 GrahamD6 2025-03-21T10:34:17Z https://helpforum.sky.com/t5/Sky-Q/Mini-box-returns/m-p/4942014#M691807 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4357725">@GrahamD6</a>&nbsp;</P> <P>If this is via a doorstep box swap have the faulty box by your front door. The courier will take the replacement mini box out of the packaging and put the faulty box in. Check whether he/she leaves a replacement remote before committing to handing the old remote back.&nbsp;</P> Fri, 21 Mar 2025 10:39:40 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box-returns/m-p/4942014#M691807 Daniel0210 2025-03-21T10:39:40Z https://helpforum.sky.com/t5/Sky-Q/Mini-box-returns/m-p/4942085#M691823 <P>Good advice. Many thanks.</P> Fri, 21 Mar 2025 12:18:43 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box-returns/m-p/4942085#M691823 GrahamD6 2025-03-21T12:18:43Z