Technical fault Q mini

Rottweiller — Tue, 18 Mar 2025 06:24:23 GMT

Technical fault on Q mini. Tried reset, got new mini box, app says unknown if connected to internet, all connections are fine and hard eired

Re: Technical fault Q mini

Chodley — Tue, 18 Mar 2025 06:56:38 GMT

Is wifi disabled? Have you done a "reactivate"?

Re: Technical fault Q mini

Rottweiller — Thu, 20 Mar 2025 17:46:01 GMT

Heard wired main box showing a sky broadband name mini box a different name I don't have sky fibre!!

Re: Technical fault Q mini

oldfella — Thu, 20 Mar 2025 18:08:36 GMT

@Rottweiller wrote:

Heard wired main box showing a sky broadband name mini box a different name I don't have sky fibre!!

If all your Q boxes are hard wired to your Broadband router @Rottweiller then carry out the following:-

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

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