https://helpforum.sky.com/t5/Sky-Q/Sky-Q-unexpected-reset/m-p/4940579#M691614 <P>My father-in-law (93)&nbsp; has had Sky Q for a few months and it has been working fine until yesterday. It appears that yesterday evening the box did a total reset - all the recordings, including scheduled and deleted, have gone and the network&nbsp;connection (BT) was lost. Remote needed re-syncing as well. I have successfully reconnected the network and scheduled&nbsp;&nbsp;some recordings and all seems working. There is no way he could have done a reset of&nbsp; the box on his own.&nbsp;</P><P>&nbsp;</P><P>Anyone else seen this or can offer an explanation? Software version is Q280.000.08.00L(5vosfts).</P> Wed, 19 Mar 2025 12:31:26 GMT Leasty 2025-03-19T12:31:26Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-unexpected-reset/m-p/4940579#M691614 <P>My father-in-law (93)&nbsp; has had Sky Q for a few months and it has been working fine until yesterday. It appears that yesterday evening the box did a total reset - all the recordings, including scheduled and deleted, have gone and the network&nbsp;connection (BT) was lost. Remote needed re-syncing as well. I have successfully reconnected the network and scheduled&nbsp;&nbsp;some recordings and all seems working. There is no way he could have done a reset of&nbsp; the box on his own.&nbsp;</P><P>&nbsp;</P><P>Anyone else seen this or can offer an explanation? Software version is Q280.000.08.00L(5vosfts).</P> Wed, 19 Mar 2025 12:31:26 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-unexpected-reset/m-p/4940579#M691614 Leasty 2025-03-19T12:31:26Z