topic Re: Switching channels randomly on its own in Sky Q

Switching channels randomly on its own

Ange450 — Thu, 13 Mar 2025 19:48:26 GMT

My Sky box keeps scrolling through channels on its own when I press the back button on either my Sky remote or my Samsung remote. It also happens when I first switch it on. It’s really frustrating. I’ve tried turning it off at the power for ten minutes, but it’s still acting up. The software on both my Sky Q box and TV seems to be up to date. Can you help?

Re: Switching channels randomly on its own

Mark39 — Thu, 13 Mar 2025 19:49:46 GMT

Moved from the Sky+ forum.

Re: Switching channels randomly on its own

Laing1 — Thu, 13 Mar 2025 19:57:56 GMT

@Ange450 wrote:

My Sky box keeps scrolling through channels on its own when I press the back button on either my Sky remote or my Samsung remote. It also happens when I first switch it on. It’s really frustrating. I’ve tried turning it off at the power for ten minutes, but it’s still acting up. The software on both my Sky Q box and TV seems to be up to date. Can you help?

@Ange450 check your Sky Q remote for any buttons that may be stuck in

Re: Switching channels randomly on its own

MightyQuinn — Thu, 13 Mar 2025 20:15:46 GMT

Hi @Ange450 Have you got a rogue Bluetooth device. If it not a stuck button, then try switching off Bluetooth on your Sky Q remote by holding down 4 & 6 until the led flashes 4 times.

Re: Switching channels randomly on its own

Ange450 — Sat, 15 Mar 2025 17:43:41 GMT

It's happening with all three of my controllers. I suspect it's a result of a recent software update. Noticed others posting similar issues

Re: Switching channels randomly on its own

Laing1 — Sat, 15 Mar 2025 18:11:24 GMT

@Ange450 wrote:

It's happening with all three of my controllers. I suspect it's a result of a recent software update. Noticed others posting similar issues

@Ange450 what software version are you on ? this is the first post i've seen about the remote scrolling through channels

Re: Switching channels randomly on its own

Chodley — Sat, 15 Mar 2025 19:54:20 GMT

@Ange450 wrote:
It's happening with all three of my controllers. I suspect it's a result of a recent software update. Noticed others posting similar issues

Can you post links to those? I haven't noticed that.

Re: Switching channels randomly on its own

Ange450 — Sat, 15 Mar 2025 21:42:10 GMT

https://helpforum.sky.com/t5/Sky-Q/Switching-channels-randomly-on-its-own/m-p/4937930#M691238

found this one, can't find the others at the moment as I didn't ' like' the posts

Re: Switching channels randomly on its own

Laing1 — Sat, 15 Mar 2025 22:02:40 GMT

@Ange450 wrote:

https://helpforum.sky.com/t5/Sky-Q/Switching-channels-randomly-on-its-own/m-p/4937930#M691238

found this one, can't find the others at the moment as I didn't ' like' the posts

@Ange450 thats a link to this thread

there is one in the Sky + forum that you also posted in but thats a completely different system and completly different software that hasn't had an update to the software for years

Re: Switching channels randomly on its own

Chodley — Sun, 16 Mar 2025 07:03:06 GMT

@Ange450 wrote:
https://helpforum.sky.com/t5/Sky-Q/Switching-channels-randomly-on-its-own/m-p/4937930#M691238

found this one, can't find the others at the moment as I didn't ' like' the posts

I've searched and flipped back through the last 6 pages and can't find anything. Think we can safely say this isn't caused by a software update. Your remote might be faulty (go through the sky.com troubleshooter to get a replacement ordered) or just has a button gummed up/ stuck in.

Re: Switching channels randomly on its own

Ange450 — Sun, 16 Mar 2025 17:01:31 GMT

The software version is Q280.000.08.00L

Re: Switching channels randomly on its own

Laing1 — Sun, 16 Mar 2025 17:17:48 GMT

@Ange450 wrote:

The software version is Q280.000.08.00L

@Ange450 that software version has been out for a while now there is a newer software version currently being rolled out in batches Q300.000.06.00L that some people have reported

Re: Switching channels randomly on its own

Amandab1 — Sun, 16 Mar 2025 21:38:22 GMT

Ours is doing the same on both of our boxes - did you find the problem and solution?

Re: Switching channels randomly on its own

Ange450 — Mon, 17 Mar 2025 21:40:22 GMT

I'm afraid I have no solution. I ordered a new controller but I have two others and it happens to all of them. The volume scrolls uncontrollably as does the back button and play buttons. It's a nightmare. Any help is appreciated

Re: Switching channels randomly on its own

Ange450 — Mon, 17 Mar 2025 21:42:20 GMT

Have they reported any problems with the newer version please?

Re: Switching channels randomly on its own

Chodley — Mon, 17 Mar 2025 22:05:37 GMT

@Ange450 wrote:
Have they reported any problems with the newer version please?

No. On neither 280 nor 300

Have you done a full reset on all 3 remotes?

Re: Switching channels randomly on its own

Chodley — Mon, 17 Mar 2025 22:04:58 GMT

@Amandab1 wrote:
Ours is doing the same on both of our boxes - did you find the problem and solution?

And have you reset your remotes? Interesting you are getting the same symptoms.

Re: Switching channels randomly on its own

Chodley — Mon, 17 Mar 2025 22:07:19 GMT

@Ange450 wrote:
I'm afraid I have no solution. I ordered a new controller but I have two others and it happens to all of them. The volume scrolls uncontrollably as does the back button and play buttons. It's a nightmare. Any help is appreciated

Hang on, you said it changed channels before? Is it volume and back/play or the channels?

Re: Switching channels randomly on its own

Amandab1 — Mon, 17 Mar 2025 22:41:03 GMT

Yes, reset both boxes and remotes. Trying software updates now. Something has happened as effecting 2 separate boxes. Changing channels on own, pausing, rewinding, turning off and on.
Will update if software update works

Re: Switching channels randomly on its own

Chodley — Tue, 18 Mar 2025 06:56:00 GMT

Are both TVs the same? Have you tried taking the batteries out of those remotes?