topic Re: Super hot Sky Q Mini box in Sky Q

Super hot Sky Q Mini box

HZLondon — Mon, 08 Apr 2024 23:04:04 GMT

Hello. One of my Sky Q mini boxes has been losing connection with the main Sky Q and getting super hot, almost too hot to keep my hand on it. Unplugging for some moments then plugging back in has helped the connection, but it remains hot.

Could someone please assist.

Thank you

Re: Super hot Sky Q Mini box

ThePope27 — Mon, 08 Apr 2024 23:15:55 GMT

Hi @HZLondon

I would recommend giving Sky a call to arrange a replacement just explain that it keeps loosing connection to the Main Q box but mainly it's getting to hot to touch as if it's getting too hot to touch it could potentially be a fire risk.

Re: Super hot Sky Q Mini box

Daniel0210 — Tue, 09 Apr 2024 03:59:44 GMT

@HZLondon

No need to call. I’ve escalated your post to Sky and the Messaging Team should contact you later. In the meantime disconnect the mini box.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Super hot Sky Q Mini box

Addie15 — Tue, 09 Apr 2024 07:18:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to @HZLondon.

Re: Super hot Sky Q Mini box

MikeScott86 — Sun, 19 Jan 2025 23:05:15 GMT

Hello I'm having the same issue. Is there someone who could help?

Re: Super hot Sky Q Mini box

Chodley — Sun, 19 Jan 2025 23:24:29 GMT

As above, look out for a private chat bubble

Re: Super hot Sky Q Mini box

Lisa-P1987 — Mon, 20 Jan 2025 13:35:39 GMT

Thanks for escalating this. We’ve sent MikeScott86 an invite to chat.

Re: Super hot Sky Q Mini box

gjowen99 — Sat, 15 Mar 2025 09:02:09 GMT

Hi, we also have this,, can we be contacted

Re: Super hot Sky Q Mini box

Daniel0210 — Sat, 15 Mar 2025 09:59:02 GMT

@gjowen99

Is it too hot to rest the palm of your hand on the top? Is it in a well ventilated place?

Re: Super hot Sky Q Mini box

Walkdel — Mon, 17 Mar 2025 08:13:16 GMT

I have the same issue. Loses connection and is burning hot.

Re: Super hot Sky Q Mini box

Daniel0210 — Mon, 17 Mar 2025 08:16:29 GMT

@Walkdel wrote:

and is burning hot.

@Walkdel

I would suggest unplugging it.

We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Super hot Sky Q Mini box

gjowen99 — Mon, 17 Mar 2025 09:14:53 GMT

Helo, not to hot to rest a hand, no. Is well ventialted place.

Thanks

Re: Super hot Sky Q Mini box

Fendergurl — Wed, 02 Apr 2025 20:46:55 GMT

I have the same with one of mine too, I noticed today that the heat can be felt through the top of the unit where it sits. Could I be contacted too please.

Re: Super hot Sky Q Mini box

xenon81 — Wed, 02 Apr 2025 21:21:48 GMT

It's normal for the mini boxes to feel warm on top but if it's too hot to touch that's a problem and it needs replacing.

Re: Super hot Sky Q Mini box

Robbie2016 — Fri, 30 Jan 2026 20:43:14 GMT

Could I be contacted please?

Sky Q mini been disconnecting regularly over the past few weeks and noticed today the box is extremely hot

Re: Super hot Sky Q Mini box

Laing1 — Fri, 30 Jan 2026 21:34:36 GMT

@Robbie2016 wrote:

Could I be contacted please?

Sky Q mini been disconnecting regularly over the past few weeks and noticed today the box is extremely hot

@Robbie2016 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box and see if that helps

Re: Super hot Sky Q Mini box

Robbie2016 — Sat, 31 Jan 2026 03:00:30 GMT

Hi, yes I've had to do this a couple of times this month as the mini keeps losing connection to my main Q box and to do this the only way to reconnect is router off, main Q box off and mini off and then reboot the 3 devices.

My 2nd mini does not have this issue.

The difference I've noticed this week is the extreme temperature of the mini. It's so hot that you can feel the heat when my hand is 6 inches from the box

Re: Super hot Sky Q Mini box

Robbie2016 — Sat, 31 Jan 2026 03:55:55 GMT

@Laing1 wrote:
@Robbie2016 wrote:
Could I be contacted please?

Sky Q mini been disconnecting regularly over the past few weeks and noticed today the box is extremely hot
@Robbie2016 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
then
rebooting your mini box and see if that helps

@Laing1 Hi, yes I've had to do this a couple of times this month as the mini keeps losing connection to my main Q box and to do this the only way to reconnect is router off, main Q box off and mini off and then reboot the 3 devices.

My 2nd mini does not have this issue.

The difference I've noticed this week is the extreme temperature of the mini. It's so hot that you can feel the heat when my hand is 6 inches from the box

Re: Super hot Sky Q Mini box

Laing1 — Sat, 31 Jan 2026 14:29:12 GMT

@Robbie2016 wrote:

@Laing1 wrote:

@Robbie2016 wrote:

Could I be contacted please?

Sky Q mini been disconnecting regularly over the past few weeks and noticed today the box is extremely hot

@Robbie2016 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box and see if that helps

@Laing1 Hi, yes I've had to do this a couple of times this month as the mini keeps losing connection to my main Q box and to do this the only way to reconnect is router off, main Q box off and mini off and then reboot the 3 devices.

My 2nd mini does not have this issue.

The difference I've noticed this week is the extreme temperature of the mini. It's so hot that you can feel the heat when my hand is 6 inches from the box

@Robbie2016 i'd be tempted to turn it off if its that hot

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Super hot Sky Q Mini box

LJB-C — Sat, 31 Jan 2026 15:23:45 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.