topic Signal in Sky Q

Signal

Batty4 — Mon, 17 Mar 2025 06:31:09 GMT

No satellite signal this morning. Recordings not even available can anybody help . Also broadband router is working fine . Can anybody help please .it was working fine last night

Re: Signal

Daniel0210 — Mon, 17 Mar 2025 06:56:31 GMT

@Batty4 wrote:

No satellite signal this morning.

@Batty4
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Recording

Batty4 — Tue, 18 Mar 2025 02:59:12 GMT

After no satellite signal yesterday problems which is now sorted .all my recordings have gone 🤷🏻‍♂️. How can I get them back or are they gone forever thanks

Re: Recording

Daniel0210 — Tue, 18 Mar 2025 05:04:41 GMT

@Batty4
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.