topic Re: Cbeebies not working in Sky Q

Cbeebies not working

Rusty17 — Sat, 15 Mar 2025 10:22:05 GMT

Cbeebies and BBC 2 have not been working for the past 2 days. All other channels are working. I've restarted the sky box and they're still not working.

Re: Cbeebies not working

Daniel0210 — Sat, 15 Mar 2025 10:24:28 GMT

@Rusty17

Any error messages displayed?

Re: Cbeebies not working

Rusty17 — Sat, 15 Mar 2025 10:28:56 GMT

At the top of the screen it says:

This channel is currently affected by a problem with your satellite signal. For help press ?

I've pressed ? and it said to restart the box. I did this but it's still not working.

Re: Cbeebies not working

Daniel0210 — Sat, 15 Mar 2025 10:35:43 GMT

@Rusty17
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: Cbeebies not working

Rusty17 — Sat, 15 Mar 2025 13:58:59 GMT

Thank you. I've tightened everything up at the back of the box and it's working again!