Sound breaking up on mini box

Loopyluk — Sat, 15 Mar 2025 10:35:44 GMT

Noticed over the past few days the sound from my mini box is breaking up. Regardless of streaming, live TV or recordings. I've ruled out my sound bar and there are no issues with the sound when streaming from my TV. It's really annoying. Tried resetting everything but still no change.

Re: Sound breaking up on mini box

oldfella — Sat, 15 Mar 2025 10:53:02 GMT

@Loopyluk wrote:

Noticed over the past few days the sound from my mini box is breaking up. Regardless of streaming, live TV or recordings. I've ruled out my sound bar and there are no issues with the sound when streaming from my TV. It's really annoying. Tried resetting everything but still no change.

Hi @Loopyluk

Fid you try a Reset Settings in the Main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Once the main Q box is back up and running reboot the

To reboot press Standby on your Sky mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the mini box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Sound breaking up on mini box

Loopyluk — Sat, 15 Mar 2025 19:10:08 GMT

Thanks so much for that instruction. I completed it but it didn't work. I then reset my broadband router on the mini box and guess what, it seems to have rectified the issue.

topic Sound breaking up on mini box in Sky Q

Sound breaking up on mini box

Re: Sound breaking up on mini box

Re: Sound breaking up on mini box