https://helpforum.sky.com/t5/Sky-Q/Sky-Glass/m-p/4936472#M691032 We have just switched to Sly Glass with two additional packs! Do we need to send our old Sky Q box &amp; mini boxes back to Sky? Thu, 13 Mar 2025 20:28:09 GMT Steve.+B 2025-03-13T20:28:09Z https://helpforum.sky.com/t5/Sky-Q/Sky-Glass/m-p/4936472#M691032 We have just switched to Sly Glass with two additional packs! Do we need to send our old Sky Q box &amp; mini boxes back to Sky? Thu, 13 Mar 2025 20:28:09 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Glass/m-p/4936472#M691032 Steve.+B 2025-03-13T20:28:09Z https://helpforum.sky.com/t5/Sky-Q/Sky-Glass/m-p/4936473#M691033 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3313420">@Steve.+B</a>&nbsp;</P> <P>Yes. Packaging will be sent to you in due course. If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Thu, 13 Mar 2025 20:34:32 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Glass/m-p/4936473#M691033 Daniel0210 2025-03-13T20:34:32Z