topic Re: Sky a box and remote problem in Sky Q

Sky a box and remote problem

Saints7man — Thu, 13 Mar 2025 08:52:26 GMT

Tv will not turn off using remote. Have reset a box and remote several times. Changed batteries. No better .. after pressing turn off sequence I hear the click and tv comes back on. Any ideas? Do I need to replace remote.

Re: Sky a box and remote problem

MightyQuinn — Thu, 13 Mar 2025 10:54:30 GMT

Hi @Saints7man Only hold down the Sky Q remote power button until you see the led flash. This indicates the comand has been sent.

Re: Sky a box and remote problem

Saints7man — Thu, 13 Mar 2025 13:56:38 GMT

If I wait for light then TV comes back on?

Re: Sky a box and remote problem

oldfella — Thu, 13 Mar 2025 16:07:15 GMT

@Saints7man wrote:

If I wait for light then TV comes back on?

Hi @Saints7man

It's not a Sony TV by any chance is it ??

Holding the Power off standby for longer than 3 seconds will cause the TV to restart.

Try about 2.5 secs or so.

Re: Sky a box and remote problem

Saints7man — Thu, 13 Mar 2025 16:31:39 GMT

Yes it is a Sony. Was told by Sky guy to hold on/off button release then hold dow for count of three, this now longer works.

Re: Sky a box and remote problem

oldfella — Thu, 13 Mar 2025 18:21:09 GMT

@Saints7man wrote:

Yes it is a Sony. Was told by Sky guy to hold on/off button release then hold dow for count of three, this now longer works.

Hi @Saints7man

There is no need to press the Standby button twice..

Provided you have Smart standby mode in Settings - Preferences set to On then the Q box will switch off with the television. So to put both television and Q box into standby it's only necessary to switch off the television with a long press on a correctly paired Q remote control.

You need to experiment with the duration of your long press. I find here with my Sony that about 3 seconds works without being long enough to restart the Television.

Re: Sky a box and remote problem

Saints7man — Fri, 14 Mar 2025 10:01:27 GMT

Thanks I will check it out and try.