topic Technical support in Sky Q

Technical support

Nicole103 — Thu, 13 Mar 2025 14:02:29 GMT

Hi, I need technical assistance as I cannot get a signal, totally fuming I cannot get through to anyone to discuss this issue!.

Re: Technical support

nigea99 — Thu, 13 Mar 2025 14:24:06 GMT

@Nicole103 wrote:

Hi, I need technical assistance as I cannot get a signal, totally fuming I cannot get through to anyone to discuss this issue!.

hi @Nicole103

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-q-picture-problems

If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system

Re: Technical support

Daniel0210 — Thu, 13 Mar 2025 15:10:31 GMT

@Nicole103
No signal and no satellite signal are different .

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message follow the advice from @nigea99

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.