topic Re: Sky Q won’t turn on and shows HDCP error. in Sky Q

Sky Q won’t turn on and shows HDCP error.

br6 — Fri, 21 Feb 2025 09:07:26 GMT

Ever since I've upgraded to Sky Q, I've had issues with turning it on. Sometimes, it doesn't even turn on and the fans get loud on the box and the Q is illuminated blue and spinning. Then when it does turn on unpredictabley, it shows an error message.

"This screen does not support HDCP.

Try reconnecting your HDMI cable, or use a different screen". I've tried everything, multiple different HDMIs. And I can't keep turning it off and on, any help would be great, thanks.

Re: Sky Q won’t turn on and shows HDCP error.

Addie15 — Sat, 22 Feb 2025 10:09:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q won’t turn on and shows HDCP error.

Chodley — Sat, 22 Feb 2025 10:10:26 GMT

Is this an LG? Is the software on it updated?

Re: Sky Q won’t turn on and shows HDCP error.

br6 — Mon, 24 Feb 2025 19:56:14 GMT

Yes. Software all updated.

Re: Sky Q won’t turn on and shows HDCP error.

Playa1Gamer — Tue, 25 Feb 2025 17:12:33 GMT

Hi any luck I'm having same problem when you trun on sky q box error comes up then goes away after few seconds I have lg G4 oled

Re: Sky Q won’t turn on and shows HDCP error.

Addie15 — Tue, 25 Feb 2025 17:29:23 GMT

Hi there, @Playa1Gamer. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q won’t turn on and shows HDCP error.

br6 — Mon, 03 Mar 2025 09:59:03 GMT

Yeah, I have the same Tv. Still getting the same issues. How about you?

Re: Sky Q won’t turn on and shows HDCP error.

Playa1Gamer — Mon, 03 Mar 2025 11:49:25 GMT

Hi I will let you know once I have received my new hdmi cable

Re: Sky Q won’t turn on and shows HDCP error.

br6 — Wed, 05 Mar 2025 19:51:32 GMT

Thanks.

Re: Sky Q won’t turn on and shows HDCP error.

Playa1Gamer — Mon, 10 Mar 2025 20:33:52 GMT

@br6 Haven't seen the HDCP error for a week now but only works in 8bit even though lg g4 is a 10bit panel oled

Re: Sky Q won’t turn on and shows HDCP error.

Bob73 — Tue, 11 Mar 2025 16:08:32 GMT

Ive started getting this on my LG C3 and sky Q only in the past few days, latest software on the TV 23.20.61

Tried different hdmi cables, stil the same.