topic Re: Sky box keeps disconnecting from the wifi and has to be reset in Sky Q

Sky box keeps disconnecting from the wifi and has to be reset

Dan3 — Sun, 10 Sep 2023 09:56:50 GMT

My sky box disconnects from the wifi every few hours and has to be reset or switched off at the wall to get it to reconnect. The problem seems to have started since we had a new router but none of our other devices are affected.

Re: Sky box keeps disconnecting from the wifi and has to be reset

Addie15 — Mon, 11 Sep 2023 07:26:45 GMT

Hi there, Dan3. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky box keeps disconnecting from the wifi and has to be reset

Lauriver — Wed, 04 Oct 2023 18:04:06 GMT

I'd love to know what the answer was to this as are having the same problem.

Re: Sky box keeps disconnecting from the wifi and has to be reset

andrewmsammons86 — Sat, 07 Oct 2023 07:06:46 GMT

us too! Have to re renter the password every day at least once

Re: Sky box keeps disconnecting from the wifi and has to be reset

Paul-Lane — Sat, 07 Oct 2023 19:55:51 GMT

I have been having the same problem for a few weeks now. Again, since we had a new Mesh network installed. Still using the Sky router, but have changed the SSID to the Mesh network. Now have to re enter password every time I turn the sky q box on.

Re: Sky box keeps disconnecting from the wifi and has to be reset

cw44 — Sun, 08 Oct 2023 18:38:50 GMT

This is happening to me, what's the solution please

Re: Sky box keeps disconnecting from the wifi and has to be reset

Paul-Lane — Tue, 10 Oct 2023 07:47:27 GMT

No idea. I've tried lots of suggestions found on Internet. Nothing works. Including direct ethernet, box just refuses to connect. As soon as my contract is up I'm cancelling Sky and moving to free view.

Re: Sky box keeps disconnecting from the wifi and has to be reset

SidL — Wed, 01 Nov 2023 10:17:33 GMT

Have anyone found a solution to this?

Re: Sky box keeps disconnecting from the wifi and has to be reset

jesuschrist — Wed, 01 Nov 2023 17:48:31 GMT

Every day we have this issue, constantly having to re enter the wifi password,! so infuriating

Re: Sky box keeps disconnecting from the wifi and has to be reset

Stace08 — Wed, 01 Nov 2023 18:10:35 GMT

I've been having the same problem as this for a few months now. Contacted my new broadband supplier and I did a few things they said to try and then they put a 48hr watch on my broadband to see if there was any outage and, from their end, there wasn't. In this time frame Sky dropped out of "Network connection" 3 times.
Nearly everyday I would have to turn the router and Q box off and reboot to solve the issue, albeit a temporary solution.

Spoke to sky technical today and went through a lot of diagnostics with them and all they could find was my main Sky Q box was on a different standby mode to my Sky mini box? So I've changed it to match now. So, fingers crossed, this helps!? Will update in a couple of days.

Re: Sky box keeps disconnecting from the wifi and has to be reset

Markw10 — Mon, 20 Nov 2023 13:58:13 GMT

Does anyone know the answer to this problem please? I have to reset my Sky Q box and renter the routers password everythime, seems it is a software issue on the Sky Q box, Broadband is superfast but not with Sky. anyone help please?

Re: Sky box keeps disconnecting from the wifi and has to be reset

lanarkboy — Wed, 29 Nov 2023 20:56:07 GMT

This happens to me as well. Never an issue until I ditched sky broadband and switched to bt. I wonder if this is sky purposely doing this to get people to go back to them

Re: Sky box keeps disconnecting from the wifi and has to be reset

Lady_Jaga — Fri, 15 Dec 2023 07:34:51 GMT

I have the same problem, can you post a solution?

Re: Sky box keeps disconnecting from the wifi and has to be reset

DMSDARR — Wed, 27 Dec 2023 10:52:22 GMT

Anyone have the answer? I am in the process of switching my broadband from Sky to Vodafone, not happened yet, and suddenly my main Q box keeps disconnecting from the internet dispute being cabled. The only change the switch letter said was the mini box hotspot has been disabled.

Re: Sky box keeps disconnecting from the wifi and has to be reset

Chodley — Wed, 27 Dec 2023 10:55:10 GMT

@DMSDARR wrote:
Anyone have the answer? I am in the process of switching my broadband from Sky to Vodafone, not happened yet, and suddenly my main Q box keeps disconnecting from the internet dispute being cabled. The only change the switch letter said was the mini box hotspot has been disabled.

Disabled wifi on the main box?

Re: Sky box keeps disconnecting from the wifi and has to be reset

Gemma52 — Sat, 10 Feb 2024 14:47:26 GMT

I have the same problem. Does anyone know the answer?

Re: Sky box keeps disconnecting from the wifi and has to be reset

Lady_Jaga — Sat, 10 Feb 2024 15:06:22 GMT

So a few weeks ago I spent two hours talking to (a real person, not a bot) somebody at Sky who at first made me upgrade software (lovely hour where I had to be on the phone to somebody whilst the system was updating verery slowly and every now and again I had to say "still updating") but then Sky box immediately switched off and had to put the password again. So he finally put me through to TECHNICAL HELP and an actual engineer who talked me through the process (and took over my mobile phone!). He put both Sky Q and mini q box on the same frequency and connected to the same mesh router. It worked and every now and again (once a month?) I still have to put in the password but it's really solved the issues. So call Technical Help.

Re: Sky box keeps disconnecting from the wifi and has to be reset

PC721 — Sat, 06 Apr 2024 22:50:54 GMT

Hi , i have had this issue also ever since i chnaged to BT.......suspicious. I have been with Sky for over 20 years and this is the last straw. I can live with the crazy costs if its a great service but its really not. I pay for a mini box that only works 20% of the time and now the skyQ box does not connect after 2 mins of connection. Very disappointed with Sky

Re: Sky box keeps disconnecting from the wifi and has to be reset

Colin_McK — Tue, 30 Jul 2024 20:53:00 GMT

So many people having the same issues we are having. But no clear solution to fixing it...resigned to switching the WiFi box off and on daily

Re: Sky box keeps disconnecting from the wifi and has to be reset

Lauriver — Wed, 31 Jul 2024 07:22:13 GMT

My husband recently spoke to Sky and they said to factory reset our BT hub. We haven't got round to it yet, but will give that a try.