topic Re: TNT Live Sports Issue in Sky Q

TNT Live Sports Issue

Sarnie — Mon, 10 Mar 2025 09:57:26 GMT

Have TNT Sports via Discovery Plus app (purchased via EE). All good except for when watching anything live. It runs for about 5 minutes and then the screen goes blank and link to TNT Sports is ended. Have checked and all apps and tv are fully updated. Any assistance greatly appreciated

Re: TNT Live Sports Issue

MightyQuinn — Mon, 10 Mar 2025 10:20:36 GMT

Hi @Sarnie Are you talking about the Discovery+ App on the Sky Q box?

Re: TNT Live Sports Issue

Sarnie — Mon, 10 Mar 2025 10:24:33 GMT

Yes, Using Discovery plus app to access TNT subscription

Re: TNT Live Sports Issue

Sarnie — Mon, 10 Mar 2025 11:45:19 GMT

Just to confirm...

Have already done a full software/app update via the Engineer menu on the Sky Q box and a Web OS update for the TV. I have unplugged the TV (LG Oled), the router (Plusnet 50mb) and the Sky Q box all for well over a minute each. I've checked the network connection and am getting the full 50 Mbs constantly.

Re: TNT Live Sports Issue

Invisiblename — Mon, 10 Mar 2025 12:16:00 GMT

@Sarnie Do you have the Discovery app on your TV? If so, does TNT work OK through that?

Re: TNT Live Sports Issue

Sarnie — Mon, 10 Mar 2025 14:25:41 GMT

Thanks - I don't know why I didn't think to try other devices...

Trying it on my tv any live feed lasts a bit longer - maybe 8 minutes before it dies. I then tried it in my web browser on a Windows 11 PC and both wired directly and vie wifi and it's the same. It lasts for about 8 minutes before it starts to buffer and just sits like that - a refresh gets it working again.

So I guess that brings things down to my internet provider (Plusnet) / router being the issue?

Re: TNT Live Sports Issue

popacatapetal — Mon, 10 Mar 2025 15:39:13 GMT

deleted tnt not via sky

Re: TNT Live Sports Issue

Sarnie — Mon, 10 Mar 2025 15:55:01 GMT

I don't understand you sorry - can you rephrase that?

Anyway, I've tried it on my phone with the wifi turned off and there's zero problems. I guess I'll give Plusnet a call but can't see this being resolved sadly. Shame as I wanted it for the TNT live football.

Re: TNT Live Sports Issue

Invisiblename — Mon, 10 Mar 2025 17:17:32 GMT

@Sarnie wrote:
I don't understand you sorry - can you rephrase that?

Anyway, I've tried it on my phone with the wifi turned off and there's zero problems. I guess I'll give Plusnet a call but can't see this being resolved sadly. Shame as I wanted it for the TNT live football.

Well at least on this 'rare' occasion, Sky is not a fault! Glad I could help you at least focus your attention in the right place.