topic Re: Moving house in Sky Q

Moving house

Jackymax — Fri, 07 Mar 2025 11:56:50 GMT

Hiya

Do the engineers need me to have internet to install my SkyQ and mini?

Re: Moving house

Laing1 — Fri, 07 Mar 2025 17:24:10 GMT

@Jackymax wrote:

Hiya

Do the engineers need me to have internet to install my SkyQ and mini?

@Jackymax its prefferable but some engineers have used a hotspot from their phones to get Sky Q up and running. Guess it depends on the engineer

Re: Moving house

Jackymax — Sun, 09 Mar 2025 06:03:36 GMT

Thanks 🙂

Re: Moving house

KdK99 — Mon, 07 Apr 2025 15:44:16 GMT

I cannot reach Sky online or by phone as messaging is off despite being in hours. I have moved house. I wish to have my tellys connected. Please can someone at sky assist as it is agonising trying to get any service whatever for a simple connection request for a longtime sky user.

Re: Moving house

Daniel0210 — Mon, 07 Apr 2025 15:47:41 GMT

@KdK99

Did you arrange a Sky Home Move?
https://www.sky.com/moving-home

Re: Moving house

Jackymax — Mon, 07 Apr 2025 16:02:56 GMT

An update.

They did fit my SkyQ without internet and it did work, but the SkyQ mini box doesn't work without internet.

I have since got my internet, just a week ago, but can't get that to work now.

Re: Moving house

KdK99 — Mon, 07 Apr 2025 16:16:34 GMT

No one answers, then when they do they say there is some error delaying them for 4 days etc etc. Crazy delays. Argh.

Re: Moving house

Daniel0210 — Mon, 07 Apr 2025 16:34:12 GMT

@KdK99

A typical home move will have a lead in time of 10 working days anyway.