https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4932411#M690590 <P>Contacted Sky. Simple fix for me may work for you. Go into settings and set up. Standby mode was on Active. Change this to None then confirm. Did the same on the mini box an so far all ok.&nbsp;</P> Sat, 08 Mar 2025 20:02:37 GMT Sky521 2025-03-08T20:02:37Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4930747#M690361 <P>My Sky Q started freezing during streaming. Reset multiple times. Now fails to connect or drops out most days. Internet working fine. All other devices and smart tv working fine. Using Sky BB so can't blame provider, all Sky equipment. Had Sky for 12 months without a problem. Followed all reset instructions but no joy in getting or retaining connection. Very frustrating.&nbsp;</P> Thu, 06 Mar 2025 19:30:36 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4930747#M690361 Sky521 2025-03-06T19:30:36Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4930782#M690367 <P>I've been having the same issue this evening. Reset twice and I'm now connected but downloading a UHD film is so slow and YouTube is also slow. I'm on BT broadband.</P><P>It's clearly not my connection as I'm currently watching Netflix in 4k and Dolby Atmos on my TV. I assume it's an issue with Sky's servers.</P> Thu, 06 Mar 2025 20:07:41 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4930782#M690367 sderby1 2025-03-06T20:07:41Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4930982#M690398 <P>You have minis? Try resetting the connection with them powered down.</P> Fri, 07 Mar 2025 07:15:09 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4930982#M690398 Chodley 2025-03-07T07:15:09Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4931377#M690448 <P>Tried that still no joy.&nbsp;</P> Fri, 07 Mar 2025 14:14:17 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4931377#M690448 Sky521 2025-03-07T14:14:17Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4932411#M690590 <P>Contacted Sky. Simple fix for me may work for you. Go into settings and set up. Standby mode was on Active. Change this to None then confirm. Did the same on the mini box an so far all ok.&nbsp;</P> Sat, 08 Mar 2025 20:02:37 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4932411#M690590 Sky521 2025-03-08T20:02:37Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4932440#M690592 <P>A nonsense fix of course but glad it's helped <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 08 Mar 2025 20:51:14 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-keeping-losing-network-connection/m-p/4932440#M690592 Chodley 2025-03-08T20:51:14Z