topic Re: 2 x sky mini box, 1 not working. in Sky Q

2 x sky mini box, 1 not working.

Yehaw — Sat, 08 Mar 2025 09:52:31 GMT

Morning,

Purchased 2 sky q mini boxes and set them up, both were working. This morning one isn't and says the maximum number of sky q boxes are already in use. I'm paying for two & only have 2, any ideas?

thanks

Re: 2 x sky mini box, 1 not working.

oldfella — Sat, 08 Mar 2025 09:58:29 GMT

@Yehaw wrote:

Morning,

Purchased 2 sky q mini boxes and set them up, both were working. This morning one isn't and says the maximum number of sky q boxes are already in use. I'm paying for two & only have 2, any ideas?

thanks

Hi @Yehaw

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot set or view UHD recordings or content.

Re: 2 x sky mini box, 1 not working.

Daniel0210 — Sat, 08 Mar 2025 11:16:49 GMT

@Yehaw wrote:

Purchased 2 sky q mini boxes and set them up,

@Yehaw

Just to add you haven't 'purchased' the mini boxes. They are loaned to you the same as the main Sky Q box. You've paid an activation/admin fee. On cancelling Sky Q or just cancelling Multiscreen you'll need to return them to Sky.

Re: 2 x sky mini box, 1 not working.

Yehaw — Sat, 08 Mar 2025 14:50:56 GMT

Okie dokes. Wasn't expecting a lesson in semantics, just after some advice but looks like I'll be better off ringing sky.

Re: 2 x sky mini box, 1 not working.

PandJ2020 — Sat, 08 Mar 2025 14:55:51 GMT

It would help if you can confirm whether you have a main box that supports 1 or 2 concurrent minis as the advice varies.

if it's one box then you would have to pay Sky for an upgrade. If it's two then a full power cycle of all boxes should clear it.