topic Some HD pixelated with sound dropping in Sky Q

Some HD pixelated with sound dropping

TE42 — Fri, 07 Mar 2025 17:53:15 GMT

I have a Sky Q box with normal sat dish, on certain channels at certain times of day and evening the channel becomes pixelated with sound loss. This can get gradually worse and then clear and be ok. This happens in all weather, also recent storm damaged the dish so that was replaced and still have the issue. There was older cables from previous install so I tried them and again the same, have tried restarting the SkyQ box, no good. There was a tree in the dish los but that's now gone and still the same. It's the worse on RTE1 101 and NatGeoHD 129, both are HD channels and from list of channels that seem affected (some worse than others) the majority are HD. And since we're paying a premium for HD I hope there is a solution to this as it's been getting gradually worse over last couple of months. It does seem to clear in the evening (20:00ish) and from what I can see is happening from 16:00 (that I've seen). Only hardware left to change is the SkyQ box but don't have a spare of that so.....anyone has same / similar issue and any other fixes to try....Thanks T...

Re: Some HD pixelated with sound dropping

TE42 — Fri, 07 Mar 2025 17:55:05 GMT

Forgot too put the list of affected channels.....

RTE 1 HD 101

SKY Atlantic HD. 108

Sky Max HD. 113

Virgin 3. 116

Sky Doc HD 121

Sky Crime HD 122

Sky History HD. 123

Nat Geo HD. 129

Sky Arts HD. 130

C4 HD. 135

Quest HD 144

Sky Replay. 152

Crime + Inv HD 156

U& Yesterday HD. 161

Nat Geo Wild HD. 165

Disc Science. 167

Together 170

Disc Turbo. 172

Disc History. 174

Animal Planet. 175

RTE1 +1. 201

RTE2 +1. 202

Virgin1. +1. 203

SkyShowcase +1. 206

Quest+1. 244

DMAX +1. 259

Film4 HD. 313

Disco HD. 343

SkySp Golf HD. 405

Sky News 501

CNN. 506

Re: Some HD pixelated with sound dropping

oldfella — Fri, 07 Mar 2025 21:23:59 GMT

Hi @TE42

Best to get a Sky Engineer to check your Dish alignment and signal strength.

Re: Some HD pixelated with sound dropping

TE42 — Sun, 09 Mar 2025 10:07:21 GMT

Yep....I have booked and engineer but it will be a couple of weeks. Dis have them out already and also when the dish was damaged and independent lad installed a new dish and LNB. Strength and Quality is showing 90 on both so it should be solid except for blocking or extreme weather.

Re: Some HD pixelated with sound dropping

Chodley — Sun, 09 Mar 2025 19:42:30 GMT

That signal strength is only for a test frequency - others could be worse (but shouldn't be wildly different) and you can't tell