topic Re: Paramount+ not working in Sky Q

Paramount+ not working

Sinead43 — Fri, 07 Mar 2025 15:44:20 GMT

I have been trying to to get paramount+ for weeks on my tv. I have rang customer service numerous times and they can't fix the problem. Anyone else have the same issue.

Re: Paramount+ not working

lettice — Fri, 07 Mar 2025 15:52:40 GMT

Can you desribe your problem in more detail?

Assume you have been through the activation process to subscribe to it through Sky, as described in this Sky help article;

https://www.sky.com/help/articles/using-paramount-plus

Re: Paramount+ not working

Sinead43 — Fri, 07 Mar 2025 15:57:23 GMT

Hi yes I have tried all that. Customer service have talked me through everything on the phone too, it says error and we'll be back soon. It's been like this for weeks. Customer service can't fix it over the phone either

Re: Paramount+ not working

lettice — Fri, 07 Mar 2025 15:59:38 GMT

What exactly is the error it shows?

Re: Paramount+ not working

Sinead43 — Fri, 07 Mar 2025 16:02:04 GMT

It's says

We'll be back soon

something went wrong but we're working on this. Please try again later.

Re: Paramount+ not working

lettice — Fri, 07 Mar 2025 16:15:57 GMT

Are you trying to add Paramount + as a Sky Cinema subscriber or via a Sky VIP offer?

Re: Paramount+ not working

Sinead43 — Fri, 07 Mar 2025 16:19:37 GMT

Hi I am a vip I think. I have sky movies so I should get paramount + as part of that package.

Re: Paramount+ not working

Sinead43 — Fri, 07 Mar 2025 16:21:20 GMT

Just checked an email and I am a vip customer

Re: Paramount+ not working

lettice — Fri, 07 Mar 2025 16:24:54 GMT

Think it's best we escalate this for you to the Sky community messaging team, who often help with these kind of app issues.

So, I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount+ not working

Sinead43 — Fri, 07 Mar 2025 16:28:09 GMT

Oh thank you. I will look out for an email. Thank you for the help on this.

Re: Paramount+ not working

Tremmers — Thu, 03 Apr 2025 18:08:28 GMT

Did anyone get an answer on this - we have the same issue and have been going around in circles for weeks?

Re: Paramount+ not working

Brotherhillier — Thu, 12 Jun 2025 20:41:24 GMT

Same issue here. Not very helpful to escalate to Sky if they don't post the resolution on the original thread!