topic Re: Viewing card not paired. in Sky Q

Viewing card not paired.

Gary01 — Fri, 07 Mar 2025 10:37:20 GMT

I don't have Internet pack due to area. Come home after months away i cannot view my package channels. Tryed update nothing

Re: Viewing card not paired.

oldfella — Fri, 07 Mar 2025 11:21:46 GMT

@Gary01 wrote:
I don't have Internet pack due to area. Come home after months away i cannot view my package channels. Tryed update nothing

Hi @Gary01

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Viewing card not paired.

Chodley — Fri, 07 Mar 2025 11:24:36 GMT

Possibly the dish moved in the storms while you were away.

Re: Viewing card not paired.

Gary01 — Fri, 07 Mar 2025 13:41:33 GMT

I have other channels like itv bbc, not channels i pay for films etc

Re: Viewing card not paired.

Chodley — Fri, 07 Mar 2025 17:13:09 GMT

Ah ok. I would connect the box to the internet via your phone temporarily. Doesn't always work. But I think you need an internet connection for the security / encryption stuff to re-authenticate