topic Re: Restart subscription in Sky Q

Restart subscription

SalSBar — Fri, 07 Mar 2025 08:41:46 GMT

Hi, I had a Sky q subscription but stopped it due to price rises but never returned my equipment. I ended up having to pay for it. Now I've moved into a new house and was wondering if Sky would restart my subscription? Or would I be barred because I never returned the equipment even though I subsequently was charged for it? Any help or advice would be much appreciated. The previous owners had Sky so there's a dish.

Re: Restart subscription

PandJ2020 — Fri, 07 Mar 2025 08:52:23 GMT

Even though you paid the non-return fee the equipment is still owned by Sky.

However, you'll have to call to see if you can start a new sub.

The dish may not have a suitable LNB for Q. An engineer would likely have to visit anyway.

Re: Restart subscription

Daniel0210 — Fri, 07 Mar 2025 09:34:24 GMT

@SalSBar wrote:

Hi, I had a Sky q subscription but stopped it due to price rises but never returned my equipment. I ended up having to pay for it.

You should still have returned the loaned equipment even after being charged the non return fee and then we could have helped you get that fee reimbursed.

Or would I be barred because I never returned the equipment even though I subsequently was charged for it? Any help or advice would be much appreciated.

If you've still got the old Sky Q box it has possibly been deactivated now so is no use to you anyway.