topic Re: Issue with connection signals in Sky Q

Issue with connection signals

Heather36 — Mon, 24 Feb 2025 15:59:17 GMT

For the last 2 weeks I have had intermittent connection on my Sky Q box with apps, catch-up etc. I reset and it goes off again soon after. I am back on them today and I have not reset settings! I have a fantastic report from EE today, sll green, no issues with other appliances. Please advise. And I am not the only customer who has this problem.. I am connected by cable yo hub and dish is OK. Please cam you help?

Re: Issue with connection signals

Addie15 — Tue, 25 Feb 2025 11:21:25 GMT

Hi there, @Heather36. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issue with connection signals

Cvm13 — Fri, 28 Feb 2025 18:00:14 GMT

I have the same issue. Did yours get resolved?

Re: Issue with connection signals

Mr+Flibbles+86 — Fri, 28 Feb 2025 18:26:30 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issue with connection signals

Sarah1948 — Fri, 28 Feb 2025 18:47:06 GMT

I have exactly the same problem and don't know what to do. I have to reset the connection every day. Never had this problem in the past. What should I do?

Re: Issue with connection signals

Heather36 — Sat, 01 Mar 2025 08:11:19 GMT

No it is off again today. It's not my Broadband. Something with Sky. Lots of customers having this trouble says EE and my son in London and he is Sky for everything.

Re: Issue with connection signals

Sarah1948 — Sat, 01 Mar 2025 12:31:00 GMT

That's interesting Heather. I am with EE and live in London. Never had a problem before I switched to EE in December. Not sure best way to try and sort it out. EE or Sky?

Re: Issue with connection signals

Heather36 — Sat, 01 Mar 2025 19:13:37 GMT

I have never had a problem ever! Been with BT and now EE for 14 months. EE checked everything, my laptop etc have no problems. The only thing I can do now, as it soon goes off again, mainly overnight, is boot Sky Q box at same time as re booting Hub, good luck!

Re: Issue with connection signals

Heather36 — Mon, 03 Mar 2025 12:59:41 GMT

No. I tried the on line help, spend all one afternoon and it was no good. What I do now is reboot ASky Q box at the same time as rebooting my Hub. It is on today, but we'll see, not convinced!

Re: Issue with connection signals

Neil0162 — Mon, 03 Mar 2025 14:12:23 GMT

I am having the same issue and it keeps happening. My broadband route (BT) is fine and internet connection is perfect. Its just the Sky that I cannot connect to wifi and when it eventually happens I lose it again shortly after.

Re: Issue with connection signals

Tom-W19 — Mon, 03 Mar 2025 14:23:06 GMT

Hi @Neil0162

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issue with connection signals

Sarah1948 — Mon, 03 Mar 2025 16:04:22 GMT

I have the same issue!

Re: Issue with connection signals

Sarah1948 — Mon, 03 Mar 2025 16:04:44 GMT

I have the same isssue

Re: Issue with connection signals

Tom-W19 — Mon, 03 Mar 2025 16:15:06 GMT

Hi there

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issue with connection signals

Cvm13 — Mon, 03 Mar 2025 16:22:20 GMT

Trying to connect with an agent to try and resolve the issue is almost as difficult as the keeping the internet connected to the box 😂

Re: Issue with connection signals

Heather36 — Mon, 03 Mar 2025 18:26:38 GMT

Yes I agree after a whole afternoon on it! No joy just did my usual, re-boot box and Hub at same time! Nearly everyday!

Re: Issue with connection signals

Sarah1948 — Thu, 06 Mar 2025 15:59:20 GMT

I thought I had got mine fixed on Monday but today Thursday I had to reboot again. Seems the issue has not been resolved.

Needs to be escalated.

Re: Issue with connection signals

Mr+Flibbles+86 — Thu, 06 Mar 2025 16:18:35 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Issue with connection signals

Sarah1948 — Tue, 11 Mar 2025 22:25:08 GMT

Just to let you all know that, after a couple of chats with Sky experts and a reset of the Sky Q box (a bit scarey to do!), my connection issues appear to have been resolved. My EE internet connection with the Sky Q box had been dropping daily for a few days.

Re: Issue with connection signals

Cvm13 — Tue, 11 Mar 2025 22:33:17 GMT

I meant to update on this too! Trying to get a Sky chat was like getting rocking horse **** but I have connected the WiFi on my sky box to compatible WiFi (via the EE app) rather than the normal one and touch wood it's been ok for a few days now 👌🏼 Prior to this it was dropping out a few times a day. You're welcome 😜