topic Re: Sky mini box not working in Sky Q

Sky mini box not working

Erstep2211 — Wed, 05 Mar 2025 20:01:45 GMT

Hi,

I have a sky mini box in my bedroom. When I tried to switch it on from standby yesterday it wouldn't come on. I unplugged it left it for 30s or so and plugged it back in. The box continued to have a red standby light on it. The screen starts by saying Hello, then moves to ' updating software step 1 of 2' and then goes to a screen which says 'Please go to sky.com/softwareupdate and follow the instructions to update the software on your Sky box'.

The remote won't allow me to leave that screen or do anything with it to get to any menus to update anything.
I have done a software update of the main Sky box and unplugged the mini again and restarted it including holding down the reset button on the back. All to no avail.

Any other suggestions gratefully received.
thanks

Re: Sky mini box not working

oldfella — Wed, 05 Mar 2025 20:09:50 GMT

@Erstep2211 wrote:

Hi,

I have a sky mini box in my bedroom. When I tried to switch it on from standby yesterday it wouldn't come on. I unplugged it left it for 30s or so and plugged it back in. The box continued to have a red standby light on it. The screen starts by saying Hello, then moves to ' updating software step 1 of 2' and then goes to a screen which says 'Please go to sky.com/softwareupdate and follow the instructions to update the software on your Sky box'.
The remote won't allow me to leave that screen or do anything with it to get to any menus to update anything.

I have done a software update of the main Sky box and unplugged the mini again and restarted it including holding down the reset button on the back. All to no avail.

Any other suggestions gratefully received.
thanks

Hi @Erstep2211

Reset your mini remote by pressing and holding 7 & 9 together on the remote until it’s led flashes four times.
This will set it to infrared which will work all Q boxes. However the remote must be pointed directly at the mini box.

Then reboot the mini
To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your remote or if this is not working press the standby button on the front of the mini box (Amber led)
With the remote in infrared mode you should be able to operate the mini.
note: some features may take up to 5 minutes to return.

Once you get the mini working make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Sky mini box not working

Erstep2211 — Wed, 05 Mar 2025 20:20:42 GMT

Thanks @oldfella

have tried this and am only getting a red LED on the box and the same message. 😔

Re: Sky mini box not working

oldfella — Wed, 05 Mar 2025 20:23:42 GMT

@Erstep2211 wrote:

Thanks @oldfella

have tried this and am only getting a red LED on the box and the same message. 😔

Hi @Erstep2211

So is your mini remote still in infrared mode when you try to clear the onscreen message?

Re: Sky mini box not working

Erstep2211 — Wed, 05 Mar 2025 20:27:55 GMT

Yes it is. Because I haven't got to an amber LED

Re: Sky mini box not working

oldfella — Wed, 05 Mar 2025 20:29:30 GMT

@Erstep2211 wrote:

Yes it is. Because I haven't got to an amber LED

What happens if you press the LED on the mini @Erstep2211

Re: Sky mini box not working

Erstep2211 — Wed, 05 Mar 2025 20:50:26 GMT

Nothing happens @oldfella. Have tried just pressing it, pressing and holding it. Nothing changes.

Re: Sky mini box not working

oldfella — Wed, 05 Mar 2025 20:56:51 GMT

@Erstep2211 wrote:

Nothing happens @oldfella. Have tried just pressing it, pressing and holding it. Nothing changes.

Hi @Erstep2211

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on.

It does also refer to minis

Re: Sky mini box not working

Erstep2211 — Wed, 05 Mar 2025 21:22:58 GMT

@oldfella - thanks - will try that and speak to sky tomorrow if no joy.

thanks for the help