topic Re: Returning Equipment after cancelling contract in Sky Q

Returning Equipment after cancelling contract

mikul-82 — Wed, 05 Mar 2025 13:41:45 GMT

Hi,

I've received the packaging to return the equipment after cancelling my contract. I purchased two mini boxes and they are listed on the equipment to return. Is this a mistake or do I return them and get refunded for them?
Thanks

Re: Returning Equipment after cancelling contract

nigea99 — Wed, 05 Mar 2025 13:47:25 GMT

@mikul-82 wrote:

Hi,

I've received the packaging to return the equipment after cancelling my contract. I purchased two mini boxes and they are listed on the equipment to return. Is this a mistake or do I return them and get refunded for them?
Thanks

hi @mikul-82

you need to return them &, unfortunately, you will not get a refund as the fees were not purchase but one aff non-refundable admin fees

If you don't retrun them you will be charged further and they still will remain SKY's property (any such non-return charge in this case is refunded when they are finally returned)

Re: Returning Equipment after cancelling contract

Daniel0210 — Wed, 05 Mar 2025 13:48:19 GMT

@mikul-82

No mistake. Mini boxes are loaned to you. What you paid was an admin/activation fee (non refundable).

Re: Returning Equipment after cancelling contract

mikul-82 — Wed, 05 Mar 2025 13:53:35 GMT

Thank you for your answers. Pretty much confirmed my reasons for leaving this money grabbing company. Awful service.

Re: Returning Equipment after cancelling contract

Daniel0210 — Wed, 05 Mar 2025 13:55:24 GMT

@mikul-82

Mini boxes have never been sold to customers. It's nothing new. Remember to get proof of posting your equipment back and keep it indefinitely.