topic Re: Mini Q to main box connection in Sky Q

Mini Q to main box connection

missfinsta — Wed, 05 Mar 2025 05:25:45 GMT

Every morning we are having to reactivate connection to the main box. Normally end up having to go turn the main box on for it to eventually work. It didn't start this way. And surely the whole point of the mini Q is that we have the TV working in another room?

Re: Mini Q to main box connection

Quoman7 — Wed, 05 Mar 2025 07:16:48 GMT

@missfinsta wrote:

Every morning we are having to reactivate connection to the main box. Normally end up having to go turn the main box on for it to eventually work. It didn't start this way. And surely the whole point of the mini Q is that we have the TV working in another room?

Hi @missfinsta Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with the Mini box?

Re: Mini Q to main box connection

oldfella — Wed, 05 Mar 2025 10:42:29 GMT

@missfinsta wrote:

Every morning we are having to reactivate connection to the main box. Normally end up having to go turn the main box on for it to eventually work. It didn't start this way. And surely the whole point of the mini Q is that we have the TV working in another room?

Hi @missfinsta

Try resetting the mini connection by carrying out a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Mini Q to main box connection

Invisiblename — Wed, 05 Mar 2025 10:52:18 GMT

@missfinsta wrote:
Every morning we are having to reactivate connection to the main box. Normally end up having to go turn the main box on for it to eventually work. It didn't start this way. And surely the whole point of the mini Q is that we have the TV working in another room?

You say "turn the main box on"; just checking that you mean take it out of standby, and not that you are completely powering off your main box?