topic Re: Hard disk error in Sky Q

Hard disk error

Brandon_Ayres — Tue, 04 Mar 2025 21:16:47 GMT

My main sky q box has been non usable for about a month now as it keeps coming up with a hard disk error, there has been a few times it hasn't appeared but the box would freeze or if I was on an app like Disney+ it would just go to a black screen and not work or the box would be stuck in standby mode, I did have a new box out for delivery but there was some confusion with returning the old box and the delivery driver said he couldn't wait and would come back which he didn't, I've tried ordering a new one or booking an engineer but it just says I've got an open order and to track it but when I go into it it then says I have no open orders. Is there anyway you could send out a new box and is there any sort of compensation for it not working for so long?

Re: Hard disk error

MightyQuinn — Tue, 04 Mar 2025 21:23:33 GMT

Hi @Brandon_Ayres No, we can't send you a new box, we are all customers like you. Please see Welcometo the Sky Community.

Re: Hard disk error

Laing1 — Tue, 04 Mar 2025 21:25:39 GMT

@Brandon_Ayres wrote:
My main sky q box has been non usable for about a month now as it keeps coming up with a hard disk error, there has been a few times it hasn't appeared but the box would freeze or if I was on an app like Disney+ it would just go to a black screen and not work or the box would be stuck in standby mode, I did have a new box out for delivery but there was some confusion with returning the old box and the delivery driver said he couldn't wait and would come back which he didn't, I've tried ordering a new one or booking an engineer but it just says I've got an open order and to track it but when I go into it it then says I have no open orders. Is there anyway you could send out a new box and is there any sort of compensation for it not working for so long?

@Brandon_Ayres if you follow the link below it will lead to a replacement box

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard-drive-errors

Re: Hard disk error

Chodley — Tue, 04 Mar 2025 21:27:13 GMT

Probably won't if it thinks he has one in-flight