https://helpforum.sky.com/t5/Sky-Q/Mini-box-drops-the-signal/m-p/4928087#M690079 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4345235">@Sandy531</a>&nbsp;wrote:<BR /> <P>After setting up WiFi on the mini box it connects to the main Sky Q box for about 30 seconds then drops off&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4345235">@Sandy531</a>&nbsp;</P> <P>Try resetting the connection to your main Q Box.</P> <P>First reset your broadband router.<BR />If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.<BR />If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.<BR />Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router <BR />If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> <P>If you are on Sky Broadband and have the new Sky Max router then you need to connect your Q box as if you are on 3rd Party broadband.</P> Mon, 03 Mar 2025 20:25:35 GMT oldfella 2025-03-03T20:25:35Z https://helpforum.sky.com/t5/Sky-Q/Mini-box-drops-the-signal/m-p/4928031#M690070 <P>After setting up WiFi on the mini box it connects to the main Sky Q box for about 30 seconds then drops off&nbsp;</P> Mon, 03 Mar 2025 19:40:00 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box-drops-the-signal/m-p/4928031#M690070 Sandy531 2025-03-03T19:40:00Z https://helpforum.sky.com/t5/Sky-Q/Mini-box-drops-the-signal/m-p/4928034#M690072 <P>Any help would be appreciated&nbsp;</P> Mon, 03 Mar 2025 19:42:49 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box-drops-the-signal/m-p/4928034#M690072 Sandy531 2025-03-03T19:42:49Z https://helpforum.sky.com/t5/Sky-Q/Mini-box-drops-the-signal/m-p/4928087#M690079 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4345235">@Sandy531</a>&nbsp;wrote:<BR /> <P>After setting up WiFi on the mini box it connects to the main Sky Q box for about 30 seconds then drops off&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4345235">@Sandy531</a>&nbsp;</P> <P>Try resetting the connection to your main Q Box.</P> <P>First reset your broadband router.<BR />If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.<BR />If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.<BR />Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router <BR />If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> <P>If you are on Sky Broadband and have the new Sky Max router then you need to connect your Q box as if you are on 3rd Party broadband.</P> Mon, 03 Mar 2025 20:25:35 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box-drops-the-signal/m-p/4928087#M690079 oldfella 2025-03-03T20:25:35Z https://helpforum.sky.com/t5/Sky-Q/Mini-box-drops-the-signal/m-p/4928588#M690118 <P>Thank you Oldfella that sorted my problem <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Tue, 04 Mar 2025 14:32:17 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box-drops-the-signal/m-p/4928588#M690118 Sandy531 2025-03-04T14:32:17Z